Returns

The buyer who is not satisfied with his purchase has the right to withdraw from the purchase contract free of charge. To proceed, the buyer must request authorization to return the goods by contacting the Customer Service by e-mail at amministrazione@woolgroup.it within 30 days of receipt of the goods indicating:

• the code of the article (or articles) that you intend to return:
• the size and colour of the item(s) you wish to return, as stated in the order confirmation;
• the reason for the return request
• the desired compensation (e.g. change of size, change of article, partial or total refund of the amount paid).

Once received and processed the request, Daniele Fiesoli SRL will send the buyer a response where it will be specified if the request for return is within the limits to be accepted. In case of positive outcome, the buyer must send the goods to be returned at the headquarters of Daniele Fiesoli SRL to the following address: Via dell'Arte della Paglia 95, 50058 Signa (Fi).

Shipping notes

In the event of defective items attributable to the company or not conforming to the order due to business error (the discrepancy must be made clear by images to be attached to the request), Daniele Fiesoli SRL will directly book the collection of the package and bear the costs of handling the file and subsequent shipment to the buyer of the repaired or replaced goods.

If, on the other hand, problems of size/measure occur or an error has been made in the purchase by the purchaser, and in all other circumstances independent of Daniele Fiesoli SRL, the purchaser must provide at his own expense and under his own responsibility for the shipment of the goods to the address of the company referred to above. The sending of the replacement goods will also be at the expense of the buyer.

Right of withdrawal

In the event that the buyer wants to take advantage of the right of withdrawal and receive back the amount paid will not be refunded the shipping costs that will be retained by Daniele Fiesoli SRL, in this case the goods must be sent to the headquarters of the company (to the address above) within 30 days of receipt of goods.

For the purposes of total or partial refund of the amount paid for the purchase, Daniele Fiesoli SRL reserves the right to verify the status of the goods once received in the company: in case of approval of the file will return the amount paid within 30 days from the date of receipt of goods returned by the buyer.

Conditions for acceptance of return / return

• The garments must not have been worn, washed or modified and must not show any sign of use;
• each item must be returned including all original labels, packaging and accessories received with the order;
• Daniele Fiesoli SRL reserves the right to return the disputed garment under the same conditions if no defect is found and the discrepancies found by the buyer are not obvious.

The above mentioned regulation has been drawn up pursuant to art. 64 of Legislative Decree 206/2005.

PLEASE NOTE: we would like to inform our customers that only one free return can be made every two months and for any other return within the two-months period shipping costs will be charged to the customer. Also, it's not possible to return items when the buyer's country is a non-EEC country.